BY PURCHASING FROM OUR WEBSITE YOU ARE AGREEING TO THE TERMS OF USE BELOW
- Live arrival is guaranteed only so long as the terms below are met.
- It is the customer’s responsibility to be home when the roaches arrive.
- If the customer cannot be home at time of arrival, we suggest asking your local post office to hold your mail.
- Please be aware of the shipping address you provide to us. We will not be held responsible for an incorrect shipping address.
- When using a PayPal account to pay, be sure you enter the correct shipping address on the PayPal website.
- It is the customer’s responsibility to check tracking and keep track of their order.
- We do not guarantee specific delivery dates, nor are we responsible for costs incurred due to needing to buy feeders if packages do not arrive when expected.
- We are not responsible for packages lost by USPS.
- We will not be held responsible for damage or harm caused by the insects or cleaner bugs which orders may contain.
- Always open live insects outside or over another container.
- On DOA orders you must contact us within 24 hours of delivery time based on the USPS tracking data with photos of packaging.
- Replacements will be offered on a case by case basis. We do not offer refunds.
- It is the customer’s responsibility to research the laws in their state.
- We do not currently ship outside of Utah, Arizona, New Mexico, Wyoming, Idaho, Nevada, and Colorado. Orders placed for any place outside of these states will be cancelled.