We ship Monday – Friday. Orders placed by noon MST will go out the next day. We are located in and will ship from Utah, and in keeping with our hope to provide quality live feeders for your pet, we will be shipping only to Utah, Arizona, New Mexico, Wyoming, Idaho, Nevada, and Colorado. Shipping will be determined by the distance and the weight of the package. We will ship all orders of live feeders with an extra 10% of the minimum count for that order to cover any potential losses during shipping. If you received an order where the majority of the feeders arrive dead, please send a photo and short description of your order to firstname.lastname@example.org, DOA orders are eligible for free re-sends.
IMPORTANT NOTE: If you are experiencing extreme weather, we highly suggest asking your local post office to hold your mail. In extreme weather even 15 minutes on a porch or in a mailbox can cause your insects to perish. The delivery trucks are also not temperature controlled, so it is generally a better option to have them sit at your local post office.
- We ship Monday-Friday, but our shipping days may change without notice.
- Orders placed after 12 noon MST on Friday will ship the following week.
- Delivery time is not guaranteed by USPS but generally takes 2-3 days.